ODEON Tours, one of our subsidiaries, was the first company in Türkiye to obtain ISO 9001 Quality Management System Certification covering the full scope of travel agency services. Starting with the ISO 9001 standard, our quality journey has been expanded across our companies operating in tour operation, accommodation and security. Compliance has been achieved and in some cases certification obtained, for various management systems such as ISO 9001 Quality Management System, the EFQM Excellence Model, the ISO 14001 Environmental Management System, the ISO 45001 Occupational Health and Safety Management System, the ISO 10002 Quality Management - Customer Satisfaction - Complaints Handling, the ISO 39001 Road Traffic Safety Management System, the ISO 22000 Food Safety Management System, and the TS 12782 General Rules for Security Services Standard.
Coral Travel Group's ongoing objective is to meet customer needs and expectations to the highest standard, to provide products and services of the highest quality, and to ensure maximum customer satisfaction through the quality management systems and tools it implements.
